SHIPPING TIMES

Items are typically shipped within 3 business days unless otherwise specified in the product description.

WANT TO RETURN AN ITEM?

To return an item simply email us at contact@xplrlighting.com.au

We will require the order number and post code of the shipping address to submit a return.

You are responsible for paying the shipping costs for the item/s you are returning.

Ensure you are purchasing the correct product before checking out as returns due to user error or changing your mind will generally not be accepted. In cases where a return is accepted a 5% change of mind fee to cover the associated card processing fees will apply.

RETURNS OF FAULTY ITEMS

We strive to provide the best quality products for our customers, therefore we appreciate being notified if our product isn’t up to standard. If you believe your item is faulty, please email Contact@xplrlighting.com.au

with the following:

• Your name; and 
• Order number; and 
• Images of the fault for review.

If the item is deemed as having a manufacturer’s fault, you will not incur any additional costs and will be offered a replacement item or store credit. All automotive parts and camping equipment warranty cover workmanship and non wearing parts. Cosmetics are not covered due to potential exposure to environmental conditions not suited for use. Items that have been missued or poorly maintained outside of there designed function will not be covered. 

STORE CREDIT

We offer store credit on returns and exchanges. XPLR Lighting must be notified within 7 days of the order arriving. Please note that store credit will be processed on return of the item/s and does not include shipping costs